At QuickTech, we take the privacy and security of the information that our users share with us—or that we collect—very seriously. As a Software-as-a-Service (SaaS) platform and website, we are committed to keeping our privacy policy simple, readable, and easy to understand. By registering or visiting the QuickTech platform, you automatically agree to this privacy policy and the policies mentioned on the Terms of Use page, as well as any future updates or modifications. The platform's management is committed, within the limits permitted by law, to not disclose any personal information about the subscriber, such as their name or email address. Furthermore, this information will not be exchanged, traded, or sold to any other party as long as it is within the management's capabilities. Access to this information is restricted to qualified and professional individuals who oversee the platform.
Legal Disclaimer
The user acknowledges that they are solely responsible for how they use the QuickTech platform (hereinafter referred to as the "Platform"). The platform's management, to the maximum extent permitted by law, disclaims all responsibility for any losses, damages, or expenses incurred by the user or any other party as a result of using the platform or being unable to use it.
Service Interruption, Omissions, and Errors on QuickTech
The platform's management makes every effort to ensure the website and product continue to operate without issues. However, errors, omissions, service interruptions, and delays may occur at any time due to various reasons beyond our control. In such cases, we expect users to be patient until the service returns to its normal, stable state.
Subscriber Account, Password, and Information Security
The subscriber chooses a password for their account and provides a personal email address for correspondence.
The responsibility for protecting this password and not sharing or publishing it lies with the subscriber. In the event of any transactions made using this password, the subscriber will bear all resulting responsibilities, with no responsibility on the platform.
The subscriber bears full responsibility for all their content that they upload and publish via the site. Any information deleted by users is not retained. When you delete content from the QuickTech platform or your academy, it is permanently erased and cannot be recovered.
The subscriber agrees to all terms of use and promises not to publish anything that violates Islamic law in any way, or to use the platform for illegal purposes, including but not limited to: piracy, publishing and distributing copyrighted materials or programs, deception, forgery, fraud, threats, harassing any person, company, or group, publishing pornographic or sexual materials, or posting viruses or spyware or links to sites containing such violations.
It is strictly prohibited to violate intellectual property rights, defame a person, institution, or company, or intentionally publish any information that causes harm to a company, person, country, or group. It is also forbidden to post pirated materials, stolen programs, and anything that violates established norms and laws. The subscriber is fully responsible for everything they provide through their account on the platform/site.
It is strictly forbidden to use the site's services for political purposes. It is also forbidden to expose any Arab or Islamic country in any way.
Information Collected
When you create a new account on the QuickTech platform, we will ask you to enter your personal data, such as your name, ID, and email, for the purpose of communication and sending alerts about the product and service provided. The information we collect is subject to the following policies:
Usernames, email addresses, and general data are stored on our servers.
Passwords are stored in an encrypted and unreadable format.
Browse logs, page statistics, and other data related to visits and visitors, whether they are IP addresses, country of origin, browser language, etc., are stored and accessed under standard policies and are subject to strict security procedures. We promise that this information will not be used in any harmful way and will not be sold to any third party under any circumstances.
Cookies
When you log in to the platform, we set up several cookie files to save your login information and your display preferences.
Cookies for login information last for two days.
Cookies for display options last for one year.
Your login will last for two weeks.
If you log out of your account, the login cookies will be deleted.
We use cookies to improve the user experience, and all these files are deleted when you log out. You can disable the saving of cookies in your browser settings, but this may cause some features of the site/platform to stop working.
Payment Data
You can pay for subscriptions to programs, courses, or services through Tamara or bank transfer. The QuickTech platform does not save or store this data in any way.
Your Rights Regarding Your Data
You can request a file of the personal data we hold about you, including any data you have provided to us. You can also request the deletion of any personal data we hold about you, with the exception of data that we are obligated to retain for administrative, legal, or security purposes by regulatory authorities.
Modifying the Privacy Policy
We reserve the right to modify and develop the privacy policy from time to time, with notice to subscribers and visitors through communication channels.
Support
Technical Support & Feedback
Welcome to our customer support page! Your satisfaction is our top priority, and we value your feedback. Whether you have a suggestion, a complaint, or simply wish to share your thoughts with us, we are here to help.
How Can I Provide Feedback or File a Complaint?
If you have a complaint, feedback, or an issue in any of our training services or our virtual classes, you can contact us via the WhatsApp icon located in the bottom-left corner of the page. Alternatively, you can send a message to our email at sales@quicktech.com or through one of our social media platforms. We will respond within a maximum of 48 business hours.
If the complaint is not addressed within 48 hours, you can escalate it to the General Manager by forwarding the original email to info@quicktech.com. If the complaint was made via WhatsApp, simply send the word "Escalate" to our support WhatsApp number, and it will be forwarded to the General Manager.
Working Hours
We are available 24/7, all week long, except for Friday, which is our official day off.
Our Commitment
We are committed to continuously improving our services based on your valuable feedback. Your opinions and comments contribute to enhancing your experience with us.
Thank you for choosing QuickTech! We look forward to serving you better.
Communications Policy
Communication Policy
Communication Policy in the E-learning/Training Environment
Communication between Instructor/Trainer and Learner/Trainee:
The purpose of this communication is to guide the educational process, answer participants' inquiries, provide feedback, and monitor their progress.
Communication between Learners/Trainees:
This type of communication allows for the exchange of ideas and experiences among participants, promotes collaborative work, and builds a learning community.
Available Communication Tools
To facilitate the communication process, we provide a set of tools that can be used effectively:
Communication between Trainee and Instructor/Trainer
Email: Can be used for individual communication with the instructor/trainer for private matters.
Communication Channels: These channels allow for direct and immediate communication, such as chat rooms or virtual meetings, and can be used to ask quick questions or participate in group discussions.
Communication between Trainees
Communication between trainees is made available with supervision from the instructor/trainer or coordinator, to achieve the goals of the educational/training process.
Communication Channels: These channels allow for direct and immediate communication, such as chat rooms or virtual meetings, and can be used to ask quick questions or participate in group discussions.
WhatsApp Group: The instructor/trainer or coordinator and the trainees are added to the group to facilitate communication among the members of the educational/training process and ensure its goals are achieved.
Communication Etiquette
To ensure a positive and productive learning environment, the following communication etiquette must be followed:
Mutual Respect: Treat everyone with respect, whether they are instructors/trainers or your colleagues.
Focus on the Topic: All discussions must be related to the educational or training materials.
Avoid Abuse: The use of any abusive language, threats, bullying, or discrimination against anyone is strictly prohibited.
Stay Away from Sensitive Topics: Engaging in any political, religious, or personal discussions is prohibited, as they may cause disputes and distract from the learning objectives.
Clarity and Accuracy: Make sure your message is clear and specific, and use appropriate language.
This framework aims to create a safe and supportive learning environment for everyone at QuickTech. We hope you will adhere to these guidelines to contribute to a positive learning experience.
